Company Overview

Sagin Fresh Foods is an agribusiness based in Kakamega, Kenya, specializing in the production and distribution of fresh, healthy, and innovative foods including our products, Toffee-Chicken Samosa, Toffee Vegie, Broilers, and Minced Meat.

Our registered office is: Sagin Fresh Farm, P.O BOX 830, Kakamega, Kenya.

Our telephone number is +254 722 291 644, contact email address info@saginfreshfoods.com and this website www.saginfreshfoods.com

Use of this website (www.saginfreshfoods.com) is provided by Sagin Fresh Foods subject to the following terms and conditions.

Terms of Use

1. Use of This Website

By accessing this website, you agree to use it responsibly and only for lawful purposes.
You may not:

  • Use the site in a way that causes harm, disruption, or damage.

  • Copy, modify, or distribute any content without permission.

  • Misuse our communication channels or impersonate Sagin Fresh Foods staff.

We reserve the right to suspend or terminate access to anyone found violating these terms.

2. Product Information

We strive to provide accurate details about our products, including descriptions, pricing, and availability. However, errors may occur.
Sagin Fresh Foods reserves the right to:

  • Update or correct product information at any time without prior notice.

  • Adjust prices due to changes in supply, ingredients, or market conditions.

3. Orders & Payments

All orders are subject to availability and confirmation.

  • Orders can be placed directly with our sales team, partner vendors, or distributors.

  • Payment terms will be clearly communicated before final confirmation.

  • Once an order is confirmed, cancellations may not be accepted if production or dispatch has begun.

Sagin Fresh Foods reserves the right to decline or cancel any order in the event of suspected fraud or error.

4. Delivery & Collection

  • Deliveries are made through approved transport partners or local distributors.

  • Estimated delivery times may vary depending on location and stock availability.

  • Customers are responsible for providing accurate delivery information.

Sagin Fresh Foods is not liable for delays or loss due to incorrect address details or unavoidable events beyond our control (such as weather, strikes, or transport disruptions).

5. Product Quality & Returns

We take pride in maintaining the highest standards of freshness and hygiene.
If you receive a product that is damaged, spoiled, or incorrect, please contact us within 24 hours of delivery.

Eligible cases will be reviewed and either replaced or refunded at our discretion.
Due to the perishable nature of our products, we do not accept general returns or exchanges once items have been opened or consumed.

6. Health & Safety Disclaimer

All Sagin Fresh Foods products are prepared using fresh, locally sourced ingredients under hygienic conditions.
However, individuals with food allergies or sensitivities should review product information carefully before consumption.
Sagin Fresh Foods is not liable for allergic reactions or misuse of products.

7. Intellectual Property

All content on this website including text, logos, images, recipes, and product names is the property of Sagin Fresh Foods and is protected by copyright laws.
You may not reproduce or use any part of this content without written permission.

8. Privacy Policy

We respect your privacy. Any personal information shared through our website or email is handled securely and used only for communication, order processing, or marketing (with consent).
We do not sell or share your information with third parties without authorization.

9. Limitation of Liability

Sagin Fresh Foods shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our total liability shall not exceed the total amount paid for the product in question.

10. Changes to These Terms

We may update these Terms & Conditions occasionally to reflect company changes, legal updates, or customer feedback.
All updates will be posted on this page with a revised date. Continued use of our services implies acceptance of the updated terms.