Our Policies

Sagin Fresh Foods, we are guided by integrity, transparency, and a deep respect for the people and communities we serve.
Our policies reflect our commitment to delivering safe, nutritious, and responsibly made products 

Quality & Food Safety

Health, Safety & Environment Policy

Privacy & Data Protection Policy

Customer Care & Refund Policy

1. Quality & Food Safety Policy

We are committed to maintaining the highest standards of quality and hygiene in all our products.
Every Toffee-Chicken Samosa, Toffee Veggie, Broilers, and Minced Meat products is prepared under strict food safety procedures and quality checks.

We ensure:

  • Use of fresh, locally sourced ingredients.

  • Compliance with Kenyan and international food safety standards.

  • Regular staff training in handling and hygiene.

  • Continuous improvement through feedback and inspections.

Your health and trust are at the heart of what we do.

2. Health, Safety & Environment Policy

We care deeply about the well-being of our employees, customers, and the planet.
Our farming and production processes are designed to be safe, sustainable, and environmentally responsible.

We commit to:

  • Providing a safe and healthy work environment.

  • Using eco-friendly and waste-minimizing practices.

  • Protecting soil, water, and biodiversity around our farms.

  • Encouraging sustainable sourcing and responsible consumption.

Our goal is simple to feed people while protecting the earth that feeds us.

3. Privacy & Data Protection Policy

Your privacy matters to us.
When you interact with Sagin Fresh Foods, we may collect basic details such as your name, contact information, and order preferences only to improve your experience and service.

We promise to:

  • Keep your information secure and confidential.

  • Never sell or misuse your data.

  • Share information only with trusted partners involved in delivering our products.

  • Respond promptly to any privacy concerns or data update requests.

You can contact us anytime at info@saginfreshfoods.com for privacy-related inquiries.

4. Customer Care & Refund Policy

Your satisfaction is our top priority.
We aim to ensure all deliveries reach you fresh, on time, and in excellent condition.

If something isn’t right, we’ll make it right.

  • Report any issue within 24 hours of delivery for review.

  • Refunds or replacements will be provided for verified concerns.

  • We strive to handle every customer with fairness, respect, and understanding.

Because at Sagin Fresh Foods, every customer is part of our story.